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Applebees Bar & Grill Complaint - applebees
Applebees Bar & Grill Complaint

Applebees Bar & Grill Complaint

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applebees


We were at the Apllebees in Bloomington, Illinois. We ordered a rib dinner and a steak dinner with a baked potatoe. My baked potatoe was not fully cooked so I asked for a new potatoe but by the time I was done with my dinner the waiter came and I mentioned my baked potatoe and he told me they were out of baked potatoes and would I like mashed. I responded I was done with everything and at this time a baked potatoe would be a dessert. Also, the waiter said he would bring us wet wipes because of the rib dinner but that never came. We were very disappointed because we always like to go to Applebees but now we will think twice. We think the waiter should have offered us something - ex. dessert or whatever but to not say anything or offer anything was not good. We were sorry this happened because we do like Applebees. I hope you respond to this so we can continue to go to Applebees. Thank you


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Comments


borabora says: (8 years ago)
 0
BTW: servers are not empowered to offer anything free. You have to ask for the manager. Only a manager can authorize smething be comped, discounted or given away free. What I did, when I sense disappointment with a diner, was that I would ask the manager to drop by their table. Sometimes they would, often they would be with another customer/dealing with some other problem and by the time they were done, my customers had already left.



borabora says: (8 years ago)
 0
I use to work at an Applebees and we were always out of potatoes and when we did have some, people often complained they were to hard or undercooked. See, the the oven thingie that specifically cooks potatoes doesn't seem to hold that many and it takes 25 minutes to cook the potatoes. RE: wet wipes. Wet naps are suppose to autmatically come out with the rib meals.




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